Satisfaction guaranteed

• Flexible booking terms
• No booking fees or hidden charges
• Reservations 100% guaranteed
• Many of the lowest prices on the net
• Excellent Customer Service
• Frequent shopper discounts
• Flexible cancellation policies

Frequently asked questions

• Are my card details safe when booking?

  Absolutely. Security is our number one priority and we use the latest in SSL technology provided by world leaders Verisign to guarantee that your details are safe at all times when making a reservation. Just click on the Verisign logo to verify our details or see our privacy policy for further details.

• How will I know my reservation is confirmed?

  As soon as you've completed your booking you will see your reservation ID on the next page and a confirmation email is automatically sent out to your designated email address with your booking details. The confirmation email will contain a voucher, which you will need to print out and present to the hotel(s) upon arrival.

• Who should I contact if I need help?

  Should you have any questions or requests regarding your reservation you can contact our Customer Care team on 08700 66 9979 between 9am and 7pm Monday to Friday, or between 9am and 1pm on Saturdays. Or if you prefer, you can email us at customercare@vivastay.com with any queries.

  We're here to help!