About Us

Who We Are

Vivastay is a leading independent travel operator providing accommodation for the independent traveler. With over 100,000 hotels at discounted prices worldwide we hope you will find our website a valuable tool for booking your hotel.

We have a dedicated support team to help and assist our customers in any queries they may have regarding their reservations. If you are looking for inspiration of the best places to visit or where the best offers are, our team are experts in travel and can advise on the best places to visit, the best times of year and where the best offers can be found. With a wealth of experience behind them, the support team have been advising and inspiring travelers for years and this is why our guests come back to us again and again.

Our goal is to provide our customers with the right hotel that will best suit their needs, with an excellent service, at the best possible price. We have teamed up with the industry's most renowned accommodation providers in order to pass their best prices on to you.

Viva Travel Limited is a UK company registered in England and Wales, Company No: 5894978

VAT registration 911892517

Why Book With Us?

Booking with us couldn't be easier, a simple to use interface with the best rates from a wide variety of establishments all over the world make booking with us a walk in the park. We take the hassle out of spending hours searching for the right hotel by providing an easy to refine search tool to immediately filter your results according to your requirements.

With our dedicated team at your assistance, we can help with any queries or difficulties to make your experience a pleasurable one.

With added SSL security, you can book safe in the knowledge that your details are secure and protected at all times.

We never charge credit card or booking fees

Lowest rates

At Vivastay, we dedicate ourselves in providing the best possible rates at all times and we offer a "Best price guarantee"

Secure bookings

We take online security seriously and use world leaders Verisign to secure all transactions using only the latest in SSL technology

Privacy Policy

We do not share or sell your personal information with any external companies or third parties for marketing purposes. The information you give when making a reservation is requested for the purpose of completing your order and processing payments. We only share reservation information with our suppliers and hotels so that your order can be processed appropriately or in the case of cancellations or alterations so that any changes can be amended.

We may be required to disclose your information if required by any applicable law or regulation Vivastay abides by regulations set by the European Data Protection Act 1998.

Credit Card information

Our website uses the very latest technology to encrypt all personal and credit card information sent via our secure server using Secure Socket Layers (SSL). Our SSL certificate has been issued by Verisign.

Vivastay uses firewalls to prevent unauthorised access to our network and servers. We do not store your credit card details, these are erased from our database once the card has been verified and the reservation has been made.

If at any time you wish to review your personal data stored with us you can do so by sending us an email to [email protected]

If your personal data is incorrect and you want to change or delete it from our database, we will do so upon your request.

Cookie Policy

Vivastay uses cookies so that we can monitor a customer's experience of the site (cookies are pieces of data stored on your hard drive) and are solely to help authenticate the user and improve the user experience.

Cookies do not collect any personally identifiable information from your computer and are used solely to enhance user experience of the services provided by Vivastay Ltd.

If you do not wish to receive cookies then you can do so by adjusting your web browser settings to refuse cookies.

Emails from Vivastay

After every booking we will send you a confirmation email containing a voucher that you will need to present to the hotel upon check-In. After the date of receipt of the service provided we may send an email in request for feedback. If you do not wish to give us feedback please ignore the email.

At any time during the order process you can subscribe to our newsletter where you can find promotional offers and travel related information. If you wish to stop receiving our newsletter at any time please send an email to [email protected] with 'cancel' in the subject line.

If you have any comments or suggestions regarding our privacy policy please send an email to [email protected]

Upon placing an order with Vivastay Ltd. you are consenting to the collection and use of the information you provide solely for the purposes outlined above.

Security

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  • McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Vivastay uses the very best in SSL technology provided by Verisign, the world leader in online security, you can rest assured that your payment details are safe at all times.

We also make a promise to never pass your contact details on to any third parties or companies, so you won't be inundated with unsolicited emails or spam, for further info on our privacy policy click here

All your details are safe and secure, we do not store credit/debit card data which protects your sensitive online data and we never pass on your details to third parties for marketing or sales purposes as part of our Privacy Policy.

Rest assured that when booking with us you are in the safest hands!

Frequently Asked Questions

Are my card details safe when making a reservation?

Yes, security is extremely important to us and we use the latest in SSL technology provided by world leaders Verisign to guarantee that your details are safe at all times when making a reservation. If you have any doubts just click on the Verisign logo to verify or see our privacy policy.

Why must I enter my telephone details when making a reservation?

This is so that we have an alternative way of contacting you should there be any issues with your reservation. At no time will we use your contact details for marketing purposes or pass them on to any third parties

How will I know that my reservation has been confirmed?

You will receive an email straight after making your reservation, which will contain the voucher(s) for your hotel(s) that you will need to print and present to your hotel(s) upon check-in.

Can I cancel or amend any reservations i have made?

To cancel, please call us or send an email to [email protected]. Please do not contact the hotel for cancellations. When contacting us by telephone, please make sure that you have your reservation number to hand, or if by email, remember to make sure to quote it in the subject line of your message.

Do I need to contact the hotel beforehand to confirm my reservation?

No, we will have already updated the hotel with your reservation and special requests.

I get an error message when I try to make a reservation

Please refresh the page and try again, if you continue to experience problems, please contact us on [email protected] or call us on UK: 0208 508 4194 to speak to a sales representative