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Privacy Policy

Privacy Statement

We do not share or sell your personal information with any external companies or third parties for marketing purposes. The information you give when making a reservation is requested for the purpose of completing your order and processing payments. We only share reservation information with our suppliers and hotels so that your order can be processed appropriately or in the case of cancellations or alterations so that any changes can be amended.

We may be required to disclose your information if required by any applicable law or regulation
Vivastay abides by regulations set by the European Data Protection Act 1998.

Credit Card information

Our website uses the very latest technology to encrypt all personal and credit card information sent via our secure server using Secure Socket Layers (SSL). Our SSL certificate has been issued by Verisign.

Vivastay uses firewalls to prevent unauthorised access to our network and servers. We do not store your credit card details, these are erased from our database once the card has been verified and the reservation has been made.

If at any time you wish to review your personal data stored with us you can do so by sending us an email to [email protected].
If your personal data is incorrect and you want to change or delete it from our database, we will do so upon your request.

Cookie Policy

Vivastay uses cookies so that we can monitor a customer’s experience of the site (cookies are pieces of data stored on your hard drive).

Cookies do not collect any personally identifiable information from your computer and are used solely to enhance user experience of the services provided by Vivastay Ltd.

If you do not wish to receive cookies then you can do so by adjusting your web browser settings to refuse cookies.

Emails from Vivastay

After every booking we will send you a confirmation email containing a voucher that you will need to present to the hotel upon check-In.

After the date of receipt of the service provided we may send an email in request for feedback. If you do not wish to give us feedback please ignore the email.

At any time during the order process you can subscribe to our newsletter where you can find promotional offers and travel related information. If you wish to stop receiving our newsletter at any time please send an email to [email protected] with ‘cancel’ in the subject line.

If you have any comments or suggestions regarding our privacy policy please send an email to [email protected]

Upon placing an order with Vivastay Ltd. you are consenting to the collection and use of the information you provide solely for the purposes outlined above.